Archive for the ‘Performance Management’ Category

Paper indicates 10 year rise in NHS productivity

Monday, February 13th, 2012

A new paper published in The Lancet has stated evidence that productivity in the NHS has significantly increased in the last 10 years as a result of additional funding.

Primarily, the paper focuses on increased productivity, which counteracts claims by the health secretary, Andrew Lansley. Lansley previously asserted that NHS productivity had fallen by 15%, with this supposed reduction thought to be one of the key foundations for the controversial Health and Social Care Bill.

The paper was published by Nick Black, Professor of Health Services Research at the London School of Hygiene and Tropical Medicine. He produces evidence that questions the analysis of the Office of National Statistics (ONS) previously used to work out the productivity of the NHS. The ONS looked at the return for taxpayers by comparing public expenditure with how much patients used the health service and what the outcomes were. Black argues that the measures used by the ONS do not reflect the substantial improvements in NHS care.

The paper additionally states a reduction in deaths resulting from specialist procedures in the NHS. Declines specifically occurred in adult critical care (2.4% a year), dialysis (3.3% a year), and coronary artery bypass surgery (4.9% a year).

Patients’ experience of how they were treated is also thought to have improved. 70% of respondents to the annual British Social Attitudes survey reported they were overall “satisfied” with the NHS, the highest figure ever recorded.

Additionally, there were annual relative increases in the proportion of patients treated within four hours in accident and emergency departments (2.5% a year) and in the numbers operated on within 28 days of their operation having been cancelled for non-clinical reasons (10.4% a year).

Despite criticisms over pay increases for front-line staff, Black asserts that this was money well spent. Although staff continued to work the same amount of time, Black states that increased spending had a direct effect on improving quality and outcomes.

The paper does not put a figure on the rise in NHS productivity, and Black said this would need more work.

In response to the paper, the Department of Health issued a statement from the health minister Simon Burns.

“We have always been clear that productivity in the NHS needs to improve and are committed to better outcomes for patients across the country. We are investing an extra £12.5 billion in the NHS, but we want to make every penny count” Burns said.

Original Source The Guardian

About Pathway Software

Pathway Software (www.pathwaysoftware.com) specialises in the design and development of patient information systems for Allied Health professionals.

Its flagship product, Therapy Manager, is an Electronic Patient Record (EPR) system specifically designed for Therapy Services to provide decision makers with the ability to track and manage clinical activity and analyse cost of care by patient, episode or service. The system also demonstrably reduces administration time and the costs of managing Therapy Services.

Informed Feedback from the Expert User Meeting

Tuesday, December 6th, 2011

We recently held the first Expert User Meeting for Trusts which have implemented and are extensively using our Therapy Manager Electronic Patient Record (EPR) System. Directors, Heads of Service and Clinicians from Betsi Cadwalladr University Health Board and Chesterfield Royal Hospital representing Physiotherapy, Occupational Therapy, Speech and Language Therapy, Dietetics, Podiatry and Orthotics departments collaborated to discuss their experiences with Therapy Manager and the NHS in general.

The topics discussed were extensive, but focused predominantly around:

  • Outcomes and PROMs
  • Data Benchmarking across Trusts
  • Future Products

Outcomes and PROMs

The general feeling around outcomes was that despite them being a “hot topic” for the NHS, no commonly agreed set of measures surrounding outcomes and Patient Reported Outcome Measures (PROMs) exists. Any that have been produced have not undergone a validation process so are not in use or are too general, neglecting the service specific elements of Therapies. The majority of departments are now looking to develop their own outcome standards regardless of any formally implemented measures.

It was suggested that as Pathway Software strive to develop new products, we look to create single-service PROMs which are highly specific. In the interim, Trusts could use Therapy Manager’s Assessment Builder tool to develop “Internal PROMs” as a starting point intended for use within the service only as an indicator of performance and treatment success.

Data Benchmarking across Trusts

It was apparent that reporting requirements greatly between the Trusts, and users thought a method to compare data like-for-like across Trusts would be desirable in an attempt to reduce variation. Ultimately it seemed that two different sets of reports are needed, those for submission to commissioners and those for performance management within Therapies.

Benchmarking will be a future area of development as a means to compare performance, with the view to develop anonymised benchmarking reports to allow comparison of performance measures.

Future Products

We took this opportunity to unveil our new “Viewer” product, a lightweight browser-based application that lets users from all hospital specialties (i.e. nursing staff, consultants and medical records staff) view all information held on Therapy Manager. This means that all healthcare professionals can view every intervention in Therapies in an extremely simple format without the need for training or installation.

Our plan to develop discreet “applets” that compliment Therapy Manager was also discussed, beginning with the “Clinic in a Bag” assessment tools for Speech and Language Therapists (SLT). Feedback from SLT representatives across the two Trusts was extremely positive, and we will continue to collaborate in this area. You can view our developments here (http://clinicinabag.blogspot.com). Similar products will also be produced for all other Therapy services, with the end of this development cycle resulting in the browser-based Therapy Manager v3.0

About Pathway Software

Pathway Software (www.pathwaysoftware.com) specialises in the design and development of patient information systems for Allied Health professionals.

Its flagship product, Therapy Manager, is an Electronic Patient Record (EPR) system specifically designed for Therapy Services to provide decision makers with the ability to track and manage clinical activity and analyse cost of care by patient, episode or service. The system also demonstrably reduces administration time and the costs of managing Therapy Services.

Therapies Waiting List Challenges for NHS Managers

Monday, September 26th, 2011

Health Bosses in the Gwent region of Wales have stated that keeping waiting times for Therapies and Diagnostics low as the key to sustaining overall targets for treatment are proving a challenge.

Diagnostic and Therapy Services for NHS Wales are no longer subject to formal waiting times, but instead have “operational standards” surrounding the maximum amount of time patients should expect to wait. Maintaining the minimum wait for all services is still essential to the achievement of the overall “referral-to-treatment” (RTT) time target of a minimum 95% of patients having an initial contact inside 26 weeks and ensuring that no patients wait outside of 36 weeks unless they personally elect to.

In Wales at the end of July, 7,274 people had waited longer than the standard 8 weeks for a range of diagnostic services, with endoscopy providing by far the biggest proportion, at more than 45%. In Gwent the number of patients waiting was 381 for all diagnostic services, with almost 70% waiting for an endoscopy. Fifty patients in Gwent, out of 253 Wales-wide had also waited longer than the standard 14 weeks for Therapy.

The Aneurin Bevan Health Board report which revealed these concerns has reported however that the area is doing “comparatively well” at minimising the numbers of patients who wait longer than they should for the likes of endoscopy, scans, radiology procedures, and within Therapies.

Trusts will always require accurate knowledge and efficient management of waiting times in order to maintain a high level of patient care, so it is essential that NHS Managers are provided with the best tools to do so. An Electronic Patient Record (EPR) system such as Therapy Manager offers quick and simple waiting list management for all Outpatients awaiting initial contacts which can be delineated by specialty, and allows direct booking from the waiting list. It also produces outputs with provide an accurate and real-time picture on the number of patients waiting and the duration across each service.

Original Source South Wales Argus

About Pathway Software

Pathway Software (www.pathwaysoftware.com) specialises in the design and development of patient information systems for Allied Health professionals.

Its flagship product, Therapy Manager, is an Electronic Patient Record (EPR) system specifically designed for Therapy Services to provide decision makers with the ability to track and manage clinical activity and analyse cost of care by patient, episode or service. The system also demonstrably reduces administration time and the costs of managing Therapy Services.

Managing Annual Leave in Therapies

Monday, August 1st, 2011
During the summer months in particular, managing Annual Leave for clinicians in a manner that has the least impact on patient care can often prove challenging. The most common problems that Administrators and Managers encounter when attempting to co-ordinate Annual Leave are:

  • Arranging cover for Clinics and Classes
  • Cancelling and Rescheduling patient appointments
  • Managing Waiting Lists
  • Following a standard Annual Leave booking process

Arranging cover for Clinics and Classes

No matter how “in advance” Annual Leave is booked, it may be the case that patient appointments are already scheduled in the time a clinician is set to be absent. It may be the case that with enough available resources, you will be able to arrange for another clinician to assume these additional patient contacts. Current “paper diaries” are not conducive to this process, as information surrounding capacity is not immediately available.

All scheduled clinical activity within Therapy Manager is viewable on a timetable which indicates “Available” and “Clinical” time for every day a clinician is working. Users have the ability to view this information or search for available time to determine when another clinician will be able to take on scheduled patient contacts. Administrators can also modify timetables to extend clinical time if there is an additional demand placed upon capacity.

Furthermore, every aspect of the patient’s record, including Referral details, Waiting List data, appointment details, completed Assessments and Clinical Notes are viewable by every user of Therapy Manager. This will enable any clinician taking on another’s caseload to view all information about a patient to ensure that they are fully informed in their decision making processes. Clinicians undertaking planned Annual Leave will also be able to leave a Note in the patient’s record or send a Task or Message to the substitute clinician outlining any specific information or steps to be taken in their care.

Cancelling and Rescheduling patient appointments

If the resources are simply not available to take on the additional caseload, patient appointments can simply be set to “Cancelled”. This information will still be historically captured in the patient’s record, and an automatically populated document informing the patient of the details of any change can then be produced.

Therapy Manager also provides a mechanism to quickly change the clinician allocated to a patient appointment in just 4 clicks that will transfer the patient into the substitute clinicians diary.

Managing Waiting Lists

Ensuring that RTT targets are upheld in a period of potentially reduced capacity can be highly demanding. Therapy Manager enables a service-wide view of all patients waiting for an Initial Appointment which is colour-coded in accordance with Trust thresholds. Patients are not removed from the Waiting List until the point of treatment, so will persist in the event of a cancellation. Clinicians and Administrators can also book appointments straight from the Waiting List to ensure that all patients requiring treatment are seen within a Trust-approved time period.

Following a standard Annual Leave booking process

Problems can arise when attempting to adhere to standard Annual Leave booking processes and attempting to “block out” time on a rigid scheduling system (i.e. by cancelling clinics on a Patient Administration System).

Therapy Manager allows a simple mechanism to schedule Annual Leave into a clinicians timetable or diary, which is then viewable by all users. Any clinical time will then be automatically removed, and will not appear as bookable. The system can then be used to support a re-design of the way in which clinicians go about booking Annual Leave in an attempt to streamline the process.

About Pathway Software

Pathway Software (www.pathwaysoftware.com) specialises in the design and development of patient information systems for Allied Health professionals.

Its flagship product, Therapy Manager, is an Electronic Patient Record (EPR) system specifically designed for Therapy Services to provide decision makers with the ability to track and manage clinical activity and analyse cost of care by patient, episode or service. The system also demonstrably reduces administration time and the costs of managing Therapy Services.

“Anti-Competitive” Behaviour from NHS managers

Thursday, July 28th, 2011
An investigation by the independent Co-operation and Competition Panel (CCP) has revealed that NHS bosses are pursuing anti-competitive practices.

The official review highlighted a range of tactics it had concerns about, stating that resistance to enter into the increasingly competitive climate of the NHS often occurred for no valid reason. These included the use of block contracts and restrictions which often favour local hospitals ahead of the private sector and other parts of the NHS.

The report comes as the government earlier this month announcing that community services, including podiatry and counselling, should be opened up to greater competition in order that patients were given greater choice between NHS, private and voluntary sector providers.

Approximately 200,000 of the five million procedures performed annually now take place in private hospitals approved to undertake NHS work. Patients are also able to exercise their choice of providers to opt for treatment in hospitals outside of their catchment area in order to be closer to family members or to receive higher standards of care.

The CCP received evidence that nearly half of the 151 PCT’s were deliberately blocking patient choice. In particular, they highlighted a series of measures which were being taken:

  • Block contracts to guarantee certain hospitals a set number of patients, leaving the private sector and other providers with only the remaining patients.
  • Management referral centres to vet GP referrals and allow patients to be channelled to favoured providers.
  • Minimum waiting times to insist that patients wait a certain length of time before receiving treatment.
  • Activity caps limiting the number of patients that can be referred to certain providers.
  • Fewer options to reduce the range of treatments a provider can offer patients.

PCT’s have argued that these measures are necessary for a number of reasons, including to balance their budgets and “protect the future” of their local hospitals.

The CCP report rejected this statement, asserting that in many cases there were unlikely to be valid reasons for such moves. It also states that managers often lacked transparency about their decision making processes.

It has not been suggested that there should be a complete ban on such the practices, but the CCP has warned that PCT’s undertaking such measures may be formally challenged.

As it becomes an increasing demand that Trust’s align themselves alongside private providers in a competitive environment, they could seek to implement an Electronic Patient Record (EPR) system. Therapy Manager is an EPR system which illustrates the true Costs of Care by speciality and by condition, ensuring that the highest quality patient care is provided at the best price.

Original Source BBC News

About Pathway Software

Pathway Software (www.pathwaysoftware.com) specialises in the design and development of patient information systems for Allied Health professionals.

Its flagship product, Therapy Manager, is an Electronic Patient Record (EPR) system specifically designed for Therapy Services to provide decision makers with the ability to track and manage clinical activity and analyse cost of care by patient, episode or service. The system also demonstrably reduces administration time and the costs of managing Therapy Services.

Copyright © 2011 Pathway Software. All rights reserved. Sitemap